Manager, Financial Benefits
Justworks is a technology company that levels the playing field for all small
businesses. Through our software and as a partner, we help our customers take care of their teams, streamline their operations, and navigate the complex aspects of managing a workforce with confidence.
Job Description
Who You Are
===============
The Manager, Financial Benefits on the Benefits team you will own the day-to-day and long-term operational and financial success of the FSA, HSA, DEFSA, and Commuter programs at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues in Sales, Payments, Customer Success, Product, Engineering, Compliance, and Finance.
Our ideal candidate enjoys working with and building consensus across multiple teams and external providers; is extremely detail-oriented with identifying subtle cues and giving life to actionable insights; and loves solving problems and helping others learn in the process. As a leader, you will also be expected to develop your team - helping them hone their skills, expand their experience, and grow their knowledge of Benefits.
Your Success Profile
========================
What You Will Work On
-------------------------
- Manage a team of professionals who resolve benefit-related issues for Justworks members and customers.
- Establish and enforce service level agreement (SLA) between Benefits Operations and Customer Success for issue and inquiry resolution
- Manage business critical carrier and provider relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services
- In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, state requirements, and all other pertinent regulations
- Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight
- Ensure healthy financial and operational performance of the FSA, HSA, DCFSA, and Commuter programs
- Provide timely feedback/guidance, mentorship, and development to the team members; monitor staffing to keep pace with volume demands
- Performs other related duties as assigned
How You Will Do Your Work
-----------------------------
As a Manager, Financial Benefits, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- Ethical practice- the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
- Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- Analytical- uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Good judgment- the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
------------------
- Minimum of 5+ years of experience in operations, onboarding role or customer service-related field required
- Minimum of 2 years of people and team management experience required
- Knowledge of Benefits and or PEO Operations strongly preferred
- Strong project management and execution skills
- You like working with people and helping others solve problems
- Extremely detail-oriented with great time management skills
- SQL knowledge a plus
The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.
#LI-Hybrid #LI-KO1
Who You Are
The Manager, Financial Benefits on the Benefits team you will own the day-to-day and long-term operational and financial success of the FSA, HSA, DEFSA, and Commuter programs at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues in Sales, Payments, Customer Success, Product, Engineering, Compliance, and Finance.
Our ideal candidate enjoys working with and building consensus across multiple teams and external providers; is extremely detail-oriented with identifying subtle cues and giving life to actionable insights; and loves solving problems and helping others learn in the process. As a leader, you will also be expected to develop your team - helping them hone their skills, expand their experience, and grow their knowledge of Benefits.
Your Success Profile
What You Will Work On
- Manage a team of professionals who resolve benefit-related issues for Justworks members and customers.
- Establish and enforce service level agreement (SLA) between Benefits Operations and Customer Success for issue and inquiry resolution
- Manage business critical carrier and provider relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services
- In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, state requirements, and all other pertinent regulations
- Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight
- Ensure healthy financial and operational performance of the FSA, HSA, DCFSA, and Commuter programs
- Provide timely feedback/guidance, mentorship, and development to the team members; monitor staffing to keep pace with volume demands
- Performs other related duties as assigned
How You Will Do Your Work
As a Manager, Financial Benefits, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:
- Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
- Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
- Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
- Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
- Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:
- Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
- Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
- Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
- Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
- Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”
Qualifications
- Minimum of 5+ years of experience in operations, onboarding role or customer service-related field required
- Minimum of 2 years of people and team management experience required
- Knowledge of Benefits and or PEO Operations strongly preferred
- Strong project management and execution skills
- You like working with people and helping others solve problems
- Extremely detail-oriented with great time management skills
- SQL knowledge a plus
The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.
#LI-Hybrid #LI-KO1
