Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Mission and Vision
Our Values
Meet Our Team
Perks and Benefits
Our Tech Stack
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Customer.io
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hello! I’m Aiden, Director of Product Design at Customer.io.
Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.
This role will join our growth team, where you’ll envision and run experiments to help new customers get started with Customer.io more successfully. Product growth designers embrace rapid iteration and experimentation. A successful candidate will be expected to apply their prior experience and expertise in growth and activation, coupled with a creative and high-craft approach to designing product solutions.
This role will partner with a product manager and a team of engineers to lead a squad through experimental approaches at driving activation and reducing time to value. You'll partner with growth marketing leaders to develop hypotheses and growth strategies, measure the success of experiments, and develop a deep understanding and ownership of self-service activation. You'll push the entire design team to create more impactful experiences by giving actionable feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
What you'll do…
- Work rapidly with your team to design and launch experiments, learn from the results, and iterate quickly to drive critical business metrics
- Create design proposals for growth experiments and collaborate with engineers, marketers and other stakeholders to shape activation strategy
- Develop an understanding and compassion for customers through research
- Participate in the team’s prioritization of work, advocating for experientially-driven solutions to tough activation problems
- Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
About you…
- You’re an experienced product designer with 3+ years of experience in a software development setting, with a minimum of 1+ years experience in a growth role
- You’re most comfortable in an experimentation setting, and are motivated by creating measurable business impact with your work
- You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
- Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
- You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
- You thrive with autonomy and ownership, and are comfortable navigating ambiguity
- You are comfortable communicating asynchronously, including across time zones
- You have a passion for making complex functionality more approachable
- You have experience understanding complex systems and designing simple, elegant user interfaces for them
What we're looking for…
- 1+ year(s) prior experience in a growth design role, preferably for a B2B product
- Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
- Familiarity designing within the constraints of a design system and how interfaces are built from components
- Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
- Experience with tools like Mixpanel, Amplitude, or Fullstory
- Proficiency with Figma
About Design at Customer.io
While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,300 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $167,000 - USD $186,000
Zone 2: USD $153,000 - USD $170,000
Zone 3: USD $140,000 - USD $155,000
Zone 4: USD $112,000 - USD $124,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute intro call with a Recruiter
- 45 minute video call with the Hiring Manager
- 1 hour video call with a Senior Product Designer
- 1 hour video call with a Senior Product Designer(s) - Portfolio Walkthrough
- 45 min video call with a cross-functional Product Manager
- 45 min video call with a cross-functional Engineering Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm James Walsh, Director of Solutions at Customer.io!
We're looking for someone to join our EMEA team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.
As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.
To get there, you'll need a deep understanding of the customer's concerns, pain points, and desires. The team will rely on you for your strategic and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.
Some things you'll do...
- Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
- Build and document proofs of concepts in the Customer.io platform for complex use cases
- Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
- Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
- Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
- Creating collateral, documentation, and other technical sales materials as needed
- 75% of your time will be spent working on deals
- 25% of your time spent will be creating collateral and documentation for the team
We're looking for someone with...
- The availability to support normal working hours (around 8 am to 5 pm) within the UTC+1 time zone, or Central European Time.
- Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
- Exceptional storytelling skills
- Initiative to research, plan, and execute projects from start to completion
- Strategic decision-making ability that is thoughtful and empathetic
- Understanding of sales processes and awareness of sales strategy
- Experience working for a SaaS company or with a marketing automation platform
- A firm grasp on Computer Science principles
- Understanding of noSQL data structures and RESTful applications
- Experience working with templating languages like Liquid, Handlebars, or Jinja
- 2+ years of experience as a Solutions Architect or Sales Engineer
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- Recruiter Screen - 30 minutes
- Hiring Manager Interview - 60 minutes
- Take Home Assignment (1 week)
- Mock Call - 60 minutes w/ Solutions Architect Team
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Aaron, Sales Manager, Mid Market here at Customer.io.
We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or Saas space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
As a Mid-Market Account Executive, you’ll represent Customer.io to our largest prospective customers.
This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- A minimum of 2 years as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape.
- Proven track record of quota and goal achievement.
- Familiarity with MEDDPICC or a similar sales framework.
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence.
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting package of $90,000 base + $90,000 variable for a total $180,000 OTE USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Mock Discovery Call with a few members of the team
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Darlene, Engineering Manager at Customer.io. I'm looking for a product-minded Senior Back-End Engineer to join our Growth team!
We are passionate and highly effective people who believe that embracing unique perspectives is key to our success. We ship fast, with just enough processes to keep us coordinated.
Although we are fast-paced, we don't look down on quality, both in terms of code and personal life. We are seeking empowered individuals who work collaboratively with their peers on interesting problems, and get those solutions into the hands of customers quickly. We value diversity, attracting the best people in the world to serve as colleagues. Our flexibility and freedom to work from anywhere in the world enables you to craft a work environment in which you can do your best work.
For us, the customer's growth defines our growth.
We are consistently working to reduce the time customers get product value, provide solutions aligned with their stage and set them up for success.
To achieve that, we touch on different areas of the applications: auth, notifications, internal tooling, and payments.
We understand that you might not have all the skills listed here, but that's okay. If you have any of the skills listed below and are interested in developing the others, we want to hear from you!
Some things you'll do
- Be a model and mentor for writing performant, well-tested, and easy-to-understand services in Go.
- Apply your unique perspective to help us define, design, and build the next generation of features and infrastructure needed to help our customers and company to flourish.
- Be part of a small team of developers that value high-quality software, practice continuous improvement, inspire collaboration, and believe in rapid iterative development.
- Bring your technical expertise to solve hard problems, adapt to change as we rapidly grow, and leverage new technologies and best practices.
- Work on projects that directly impact the company's revenue.
About you
- Has a iterative mindset
- Knows that communication is hard, and compensates that over communicating
- Believes that freedom means responsibility
- Is eager to work on new and hard challenges
What we're looking for
- A track record of delivering performant and scalable distributed applications on cloud infrastructure, preferably in Go but many of our engineers have succeeded while picking it up on the job.
- Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way.
- Not being afraid to fail, take risks, and ask for help.
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Experience in working with RDB systems, preferably MySQL.
- Preferably based in North/South American time zones.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 5,800 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 100% medical, dental, vision, and supplemental insurance for you and your dependents
- 16 weeks paid parental leave - for birth, adoption, or foster care
- 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
- Health and wellness allowance - Up to $200 USD per month that can be used for your healthy living needs, including gym membership, acupuncture, massage, or bike repairs
- Home office stipend - Up to $2,000 USD to help you get your home office set up so you can do your best work
- Internet + cell phone reimbursement - Up to $200 USD per month for your internet and cell phone plans
- Co-working space reimbursement - Up to $300 USD per month for those times you'd prefer to work in a co-working environment
- Learning + development - Up to $2,000 USD reimbursement per year to use on conferences, books, classes, or workshops - anything that will help you develop your skills
- 1 month paid sabbatical after four years at Customer.io - to treat yourself to a vacation, or spend however you choose
- Opportunities to meet in-person with your peers throughout the year
- Flexible schedule, work anywhere you want! - as long as you have a reliable internet connection and some overlapping work time with your manager, you can work where and when you want
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 30 - 45 minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
- Final Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hello! While we may not have the exact role you're looking for right now, we're always looking for passionate, curious, and empathetic people to join our team. Please apply below and tell us what excites you about working at Customer.io.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Our core values
When you join Customer.io, you are becoming a part of a global, remote-first team of 200+ individuals who live by our core values:
- Empathy - Treat people with courtesy and kindness while trying to understand where they’re coming from.
- Transparency - Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
- Responsibility - When people act and think like owners, everyone feels empowered to make our company the best it can be.
- Awkwardness - Celebrate the things that make you unique and do the same for your co-workers.
Benefits at Customer.io
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in-person with your peers throughout the year
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
If you're excited to work alongside a talented group of individuals spanning 14 countries, and for a people-first company that empowers you to succeed, please apply below. Include a cover letter and tell us more about the work you love to do, and why you're excited to join Customer.io. We look forward to hearing from you!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our Americas team.
While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.
About the job
This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- You are located in the Americas
- You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave
- 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
- Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋Hi, I’m Billy, Sr. Director of Channel Sales at Customer.io.
My team is looking for a high-energy individual, hungry for growth to be our first Channel Account Manager in EMEA to grow and support our existing partner ecosystem. We currently work with 100+ Implementation and Marketing agencies globally to close new business and support our existing client base. As the first PSM in EMEA, you will be the face of Customer.io, working with existing partners, acquiring new ones, and attending industry events to source and close new prospects. You will be responsible for 1) Generating partner-sourced opportunities and managing end-to-end sales cycles 2) Holding a closed revenue quota from partner-sourced opportunities 3) Enabling partners to lead sales cycles for Customer.io 4) Supporting partners to level up in our Partner Program 5) Providing as much value as possible to our partners through revenue share, co-selling, referrals, and marketing.
If you’ve been a top performer in sales or partnerships, and are looking to be the first PSM in Europe to scale our program then this is an excellent role for you!
Some things you’ll do:
- Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
- Manage full sales cycles, including exploratory calls and demos with partners
- Build your pipeline by sourcing new opportunities from partners
- Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
- Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
- Enable partners to know how to position Customer.io above competitors
- Manage relationships with existing and new partners
- Attend industry conferences, masterminds, and networking events to prospect new clients
- Quarterly in-person meetings with your top partners
- Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
- Become a Customer Marketing Expert
Competencies / Qualifications
- 5+ years experience in an Account Executive or sales-focused partnership role
- You can support typical working hours within the UTC or UTC+1 time zones
- You have experience running full sales cycles
- Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
- You’ve been a top performer at your previous roles and held sales targets
- You’ve managed partner, customer, or prospect relationships on an ongoing basis and not just transactional
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 6,000 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are pleased to offer a competitive compensation package starting with a base salary of $84,000. Additionally, there is a variable component of $34,000, bringing the total On Target Earnings to $120,000 USD (or equivalent in local currency). For the ideal candidate, we are ready to consider an enhanced offer beyond the stated compensation package to reflect your qualifications and value to our team.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
Innovation
Diversity, Equity & Inclusion
Excellence
Excellence t
Agility
Integrity
We care about each other
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We listen
People First
Maximize Efficiency
Make Your Mark
Ownership
Always share whether we succeed or fail
Make the impact worth the effort
Represent the real world
Make it measurable
Be an owner
Embrace Mistakes
Be Hypothesis-Driven
Practice Self-Reflection
Be Curious
Service
Win together
Bring your best
Embrace the pace
Don't be an asshole | Be a good human
Focus on the customer
Transparency
Inclusion
Responsibility
Gratitude
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
We believe in the importance of 'Getting Sh!t Done'
We believe In learning and the power of “yet”
We believe starting from first principles gives us the courage to think differently.
We believe being human means recognizing the humanity in ourselves and others.
We believe businesses don’t have problems, people do.
Be Boomi
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
Direct & transparent
Win together
High agency
Dev love
Ownership
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Competence
As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
Character
As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.
Support
Insight
Drive
Authenticity
Inspire Authenticity
Always Be Designing
Service to Others, Urgently
Navigate Ambiguity with Data
One Team, Same Dream
Be An Owner
Execution Excellence
Forward Thinking
Integrity
Teamwork
We create solutions
We roll up our sleeves
We put the team and the homeowner first
We create solutions
We collaborate with trust
We execute...with intention
We communicate directly & constructively
Pragmatism
Engineers are empowered to solve problems rather than assigned tasks.
Speed
Professional Growth
One of the worst things about working at a startup is that everyone can do many things.
Everyone on the team is an expert at something(s). When working at a startup it is important for us all to recognize that everyone who is working with us is here to be more.
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